Complaints / Return of purchased goods

Please note the following information about a complaint or returning correct handle, so that we are able to process the return as soon as possible and to meet the repair or warranty or condition:
1 Please send the goods always complete with accessories, so how did you get this from us. 
2 Make sure you have with a detailed description of the fault and a copy of the receipt of the return. 
3 Send the product as a package or letter to us (DHL, DPD, GLS, Hermes, German post office, etc.) 
Shipping cost we will of course refund *. 
Shipments without freight prepaid will not be accepted without exception by us! 
4 For the return please use this PDF form or Word file
Return address:
Großmehringer Str. 5
85092 Kösching
Please fill out the highlighted fields below the returns note and put this in your shipment.
Insert your return, a copy of the invoice. 
Please note that this manual does not refer to your revocation rights and is for information only. 
* Only for defect goods in the case of guarantee or warranty claims.