Complaints / Return of purchased goods
Please note the following information about a complaint or returning correct handle, so that we are able to process the return as soon as possible and to meet the repair or warranty or condition:
1 Please send the goods always complete with accessories, so how did you get this from us.
2 Make sure you have with a detailed description of the fault and a copy of the receipt of the return.
3 Send the product as a package or letter to us (DHL, DPD, GLS, Hermes, German post office, etc.)
Shipping cost we will of course refund *.
Shipments without freight prepaid will not be accepted without exception by us!
Großmehringer Str. 5
Please fill out the highlighted fields below the returns note and put this in your shipment.
Insert your return, a copy of the invoice.
Please note that this manual does not refer to your revocation rights and is for information only.
* Only for defect goods in the case of guarantee or warranty claims.