Complaints / Return of purchased goods

Please note the following information about a complaint or returning correct handle, so that we are able to process the return as soon as possible and to meet the repair or warranty or condition:

1. Please send the goods always complete with accessories, so how did you get this from us.

2. Make sure you have with a detailed description of the fault and a copy of the receipt of the return.

3. Send the product as a package or letter to us (DHL, DPD, GLS, Hermes, German post office, etc.
Shipments without freight prepaid will not be accepted without exception by us!

4. For the return please use this PDF form or Word file

Return address:
Hoopomania GmbH
Käthe-Paulus-Str. 1
85092 Kösching

Please fill out the highlighted fields below the returns note and put this in your shipment.
Insert your return, a copy of the invoice.

Please note that this manual does not refer to your revocation rights and is for information only.

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