Simply carefree shopping - return costs can be covered by PayPal!
81% of international online shoppers find it important that an online shop offers free returns (source: Ipsos 2014). PayPal is the joy and makes the all-round carefree shopping experience possible.

To whom does the refund of return costs apply?
PayPal reimburses PayPal buyers from the following countries: Australia, Belgium, Denmark, France, Italy, the Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Spain as well as 14 countries in Central and Eastern Europe (Bulgaria, Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Czech Republic, Hungary and Cyprus).

Free returns are only valid for payments with PayPal.

Once the service is activated in your PayPal account, you can return national and international orders free of charge, if:

  •     you have fully paid for the item using PayPal
  •     you have complied with the dealer's return policy
  •     you have observed return deadlines
  •     you have paid return shipping costs

How much time does a buyer have to get reimbursed?
A buyer has 14 days to request a refund. This period begins when the customer returns the purchased goods and pays for shipping - not when they are purchased.

How will postage be refunded and how long will it take?
Once the request is approved, the refund amount will be credited directly to the customer's PayPal account. This can take up to ten days from the date of application.

Is there an upper limit for reimbursement and how often can a customer be reimbursed for postage?
Yes, there is an upper limit for the reimbursement of postage**. This amount depends on the customer's place of residence and the local currency. The maximum number of refunds per customer varies from country to country. You can find detailed information in the terms and conditions for the following countries: Australia, Belgium, Denmark, France, Italy, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Spain and 14 countries in Central and Eastern Europe (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia and Malta).

Please note the terms of use, which you can access directly from your PayPal account: https://www.paypal.com
This returns service is a PayPal service, not ours. All decisions and refunds are made directly by PayPal and not by us, your contact is always PayPal directly, not our support team.
PayPal offers this service only to PayPal private accounts and not to PayPal business accounts.